The 7 Steps
Shared Values
There is always a central theme to any transformation initiative. By the very nature of healthcare, shared values is that theme
The Seven Steps
Step 1: The Business Case
Step 2: Governance & Core Team
Step 2: Governance & Core Team
The "Why"... Management quantifies the value proposition realized by moving from the existing healthcare system to the proposed solution.
Step 2: Governance & Core Team
Step 2: Governance & Core Team
Step 2: Governance & Core Team
The "Who"... Put in place Governance to define and a Coalition to refine the answers to who is impacted and how different organizations or roles perceive that impact!
Step 3: Identify Shared Values
Step 2: Governance & Core Team
Step 4: Create The Master Narrative
The "How"... How do the employees view these changes in the context of the current culture? How is this change aligned with the company's Mission, Vision, and Values?
Step 4: Create The Master Narrative
Step 4: Create The Master Narrative
Step 4: Create The Master Narrative
The "What": All ideas can be better understood and accepted when framed in the context of a story. The Master Narrative is the guideline for all involved parties in communicating change!
Step 5: Process between Partners
Step 4: Create The Master Narrative
Step 5: Process between Partners
The "How": Process is the key to reducing the time needed to get the plan up and running smoothly. Coordination among partner companies is also the foundation for effective, targeted, concise communications.
Step 6: Concise Communications
Step 4: Create The Master Narrative
Step 5: Process between Partners
The "When": The communication strategy must be planned and formalized, minimizing the negative impact of ad hoc, inaccurate information. Bi-directional transparency is critical to getting employee buy-in.
Step 7: Institutionalization
Step 7: Institutionalization
Step 7: Institutionalization
In the initial months after "Go Live," a series of decisions are made that end up in the final version of your Health Plan. Included with these need to be protocols, processes, and workflows that will simplify everything moving forward!